Consulting Services
Overview
| Improve existing assets delivery We help operators maximize RoI from channels and sweating network investments through Channel Efficiency diagnostics and Site profitability framework | Product / Service Partnership We bring on board Innovative products and service through trusted Partners helping Operators to differentiate and increase wallet share |
| Strategic Customer Base Management We bring in professional service and platform support to set up /scale up CVM processes | Optimized Network Roll Out Strategy A Commercially prioritized Network Roll out model to maximize Revenue and Market share outcomes, within the Capex constraints |
| International Carrier and Roaming Portfolio Fraud protection, detailed dashboards and reliable routes | Digital Telco/Digital Transformation Quickly port existing internal and external processes to an App based environment |
| Business & Technology Consulting Assess the current operation, define the operating model, adapt business processes to the target solution and realize the benefits of full transformation potential. | End to End Program Delivery Flexible delivery models, Waterfall and Agile practises for Client environment analysis, gap assessment, solution maturing, strategic alliance, Transition and Transformation of People, Process and Technology are secured by end-to-end multi-vendor program governance |
Implementation Services
In the constantly evolving world of telecommunications, changes are necessary in order to fulfil business requirements and reduce cost. Every telecommunications change carries the risks of mismanaged or inefficient project implementation, which can diminish a project’s return on investment or mitigate it entirely.
An effective implementation strategy protects the ROI of a telecom project from detracting elements like:
- Cost Overruns
- Supplier delays and missed deadlines
- Service gaps
- Duplicate and redundant services
- Misalignment with GTM
- Project cancellation
- failure to launch
Our team of consultants are highly skilled in managing the rollout of new systems and the migration process from one telecom carrier and/or technology to another without costly delays or disruptions. Our telecom consultants provide expert input into the planning and strategy of each telecommunications project. We execute by layering our project management on top of the carrier’s implementation plan to ensure we provide the guidance necessary for you and your internal resources while making sure the company’s objective is achieved. .
Leveraging over 25 years of experience (direct and through our partners) in successful deployments and migrations, Strong domain knowledge in TMT (Telecoms, Media & Technology) space and functional areas of sales, marketing, product development and go-to-market of physical & digital channels, we supplement our clients’ in-house capabilities by:
Maximizing savings by prioritizing the transition based on cost impact
Providing on-demand resources and telecommunications SME’s to reduce client investment in managing the change
Ensuring an efficient transition to realize savings as quickly as possible
Holding telecom carriers and vendors accountable for timelines, tracking them on deadline for completion of tasks and deliverables
Minimize the cost of migration by managing timely disconnect/decommission of old infrastructure
Proactively identifying and addressing any potential impediments that will delay the project
Confirm savings are realized by continually auditing to avoid any invoice discrepancies and alignment on contract pricing
Company Turnaround
- Agile Transformation
- Organization and talent
- Company strategy and LRP (Long range Planning)
- Sales, Marketing and insights
- Customer Experience
- Cost Transformation
- Procurement Optimization
- Operations
- Managing Change and implementation
- M&A and Investments.
Agile Transformation
Agile is a proven way to transform your business, catalyze innovation, and accelerate profitable growth. We can help you scale Agile across your entire organization to improve go-to-market, improve quality, raise employee morale, and become a truly adaptive organization.
For startups, we'll provide the foundational training you need to launch your first Agile teams. Once you have developed some foundational capabilities, we'll show you how to scale up Agile teams, creating a truly Agile enterprise.
We have a proven method for transforming companies into truly Agile enterprises and propelling Agile transformations. It begins with our Agility diagnostic, which assesses your company’s maturity on critical enablers, and progresses through a structured program that culminates with Agile fully embedded throughout your organization.
We provide unmatched training and support, instilling Agile capabilities and expertise across your teams and throughout your company to ensure your organization continues to reap the benefits of Agile. With Agile stitched into your company’s culture, you’ll remain nimble and responsive to changing market conditions for many years to come.
We will also help you spot and overcome the cultural barriers that often derail Agile efforts, such as bureaucratic bottlenecks, poor collaboration, or misconceptions about which activities are well-suited to Agile and which are not.
Properly implemented, Agile can enable you to outpace your competition, react quickly to changing market conditions, adjust the balance of innovation to routine work, and continuously incorporate customer feedback. It is a step-by-step approach to a truly transformational change in how your business operates.
Organization & Talent
Organizations are being challenged to innovate, digitize, maximize productivity, and create new value, all while reducing risk and contributing to society at a pace that is faster than ever. At the center of all of this is the work itself. When viewed as an outcome, rather than solely a series of processes, work becomes the primary driver of not only productivity, but also innovation, meaning and value.
Great people are an organization’s most valuable asset. We use research, analytics, and industry insights to understand and optimize how to best leverage this asset to drive productivity, create value and deliver sustained results beyond the four walls of the organization.
We leverage research, analytics, technology solutions and industry insights to help you achieve on the following HR/Talent Transformation:
- Create an organization that is adaptable to change that can respond to the increasing need for transparency in the era of the Social Enterprise
- Compose a workforce that drives productivity and value—today and in the future
- Design all aspects of work in a way that allows the worker to find meaning in the work they perform.
Company strategy
Implementing the right strategy and technology will balance speed, cost, and quality to deliver measurable business value. we support the drive with Value Creation Plan to align management on strategic priorities and direct focused initiatives. During that phase we support leveraged efforts in revenue enhancement and cost reduction and refresh the value-creation plan. We also assist in:
- Create a value creation plan that defines the full potential of the business and creates a program to capture it—complete with specific initiatives, detailed action plans, assignment of accountability for results and a dashboard of metrics to track operational and financial performance;
- Identify focused initiatives with highest priorities first, such as new product introductions, salesforce productivity and integration of add-on acquisitions; and
- Provide a structured workshop, interactive forum for sponsors and managers to develop a value-creation plan.
Success demands strategies and technology capabilities that adapt as quickly as the shifting global landscape and support your organization to anticipate change and stay steps ahead. With deep market insight coupled with world class strategic experience and state of the art technology solutions, our integrated services empower your business to chart a new course, unlock new value, and drive transformative results.
Finally, we help you to develop an enterprise-wide roadmap to harness exponential technologies and respond to constant market change. Unleash the power of market-making platforms and establish a new strategy for creating value — fueled by data, taking advantage of technologies at scale and leveraging the organization’s differentiating expertise and capabilities.
Sales, Marketing & Insights
Well established Brands know that each customer interaction is an opportunity to connect expand. We also emphasize, this is the part that uses technology and creativity to connect better the customer with the business. we use emergent technology to imagine, deliver, and run entirely new business futures. We help you to create innovative ventures, digital platforms, and more meaningful experiences.
Sales enablement is one of those technologies that is really important in this uncertain and changing time.
Here are the top 3 things we emphasize to focus on with sales enablement:
- To focus on sales training to enable reps to learn new remote selling skills by creating content and micro learning to help them prepare to sell in a remote environment, create relationships, and nurture skills customers to help them through the crisis. Creating stronger sellers with more skills will be a strength and advantage as we move forward.
- Spend downtime with video coaching to practice and provide feedback, both manager to seller as well as peer 2 peer.
- Create content and develop skills to focus on building a strong pipeline so that your business can accelerate as we recover, and you can begin to thrive as we move out of the turn.
Every part of our business is focused on the future of your business. With accuracy we meet you where you are today, with confidence we anticipate where you should be tomorrow, and with partnership we plot and travel the journey in between.
Our team connects our talents in strategy, design, innovation, and brand-Imagine with data, insight, e-commerce, automation, and platform integration with marketing, advertising, content, and optimization to connect your business with its future.
Creating beautiful crafted human experiences, focused on meeting the moments that matter in your customers’ lives, and giving your business the competitive advantage and growth that digital transformation makes possible
We don’t just help your organization develop a rock-solid strategy; our team will help you execute on every ambition, providing the tools, diagnostics and benchmarks necessary to transform how you serve your customers and earn their lasting devotion.
Customer Experience
Customer experience management (CEM) is the practice of designing and reacting to customer interactions to meet or exceed their expectations, leading to greater customer satisfaction, loyalty and advocacy. To exceed rising customer and employee expectations, and emerge from crisis stronger, you need insights. We will help you unlock the value of your data and responsibly applies AI to make workflows more efficient and customer relationships more human.
Increased contact center demand has put pressure on outdated workflows. Your customers, employees and citizens need solutions that deliver fast, accurate information — on any channel. We will combine our state-of-the-art technology with our global expertise to transform your customer service experience. We apply design thinking to keep people at the center of your customer experience strategy. Together, we imagine the experiences of the future and co-create customer and employee experiences that instill trust — from discovery to purchase and beyond.
Our Focus
Balance self-service and assisted service to build meaningful connections with customers on their preferred channels. Our experts can deliver personalized, seamless interactions throughout the customer journey.
Exceed customer expectations by predicting the need for service, automating processes, and delivering tailored responses to each customer at the right time. Our experts energize your service strategy and accelerates business transformation.
Remove complexity for your service team in the contact center, out in the field, and in person. Through unified applications, prescriptive user interfaces, and AI, Our experts help to focus on customers to build trust and deliver a better experience.
Deliver end-to-end field service, improve visibility, on-time arrival, and productivity of your field workers and keep customers informed throughout the process and ensure problems are fixed right the first time.
We provide the expertise and tools that help you figure out what matters most to customers, and equip your team to deliver delightful experiences while simplifying processes and eliminating costs. These efforts will yield happy customers, happy employees and happy shareholders
Cost Transformation
Our professionals help organizations to optimize and align costs strategically through the implementation of traditional approaches, targeting operating models and advanced cost solutions related to automation and cognitive technologies. Our professionals work with clients to transform their business and operations to achieve sustainable actions that capture savings, improve margins, and strategically allocate resources to growth initiatives.
Wiping the financial slate clean and starting from scratch would be a last resort in a worst-case scenario, never an option to be considered under normal circumstances. Yet an increasing number of organizations choose to do exactly that, an extreme method of budgeting known as 'Zero-based Budgeting.'
Cost management has become a standard operating practice that receives constant attention—in good times and in bad. But cost reduction failure rates are high, even while cost reduction targets remain low.
Here’s how we can help:
- Save: Focus on immediate actions to reduce costs, maximize liquidity, bring stability, and capture savings to avoid further deterioration of the business.
- Fund: Focus on actions that help improve cost and competitive position, avert cuts that might inhibit future growth, and rebalance costs to fund investments in business strategy enablers.
- Grow: Enable or develop a scalable cost or business platform to fuel growth and investment in core capabilities while supporting a differentiated business strategy.
- Transform: Improve business operations through application of disruptive cost approaches such as automation and cognitive solutions to enable agile strategies in the business and set the stage to thrive in a changing market environment.
Procurement Optimization
For enterprise leaders responsible for business operations and innovation, recent events have raised the stakes. As the crisis continues to put business to the test, organizations in almost every industry are being forced to rapidly transform the supply chain, the finance function, the customer experience, and the workforce experience. Our experts can help you chose the Intelligent technologies to address procurement challenges, to help enable intelligent spend management, generate savings, and support an ERP approach. Our experts along with our partners, can help you rapidly deploy Intelligent technologies to drive new efficiencies in procurement processes—with pre-built apps, bots and use cases that can bring next-level automation, accuracy, and quality.
Across the enterprise, expectations are running high. Everyone, it seems, is looking for a new level of results. For many procurement leaders today, digital transformation is at the top of the list. The modern vision for digital procurement is scalable, intuitive, cloud-enabled, insight-driven user experience that offers greater collaboration, simplicity, and efficiency—while also offering a lower total cost of ownership.
Working together for an efficient procurement:
- Leveraging resources such as applications implementation methodology, we start all procurement transformation projects by working to understand how your organization operates, how it can operate more effectively, and what it takes to align your business processes the unique needs of your organization.
- We can even help you establish the business case for investing in specific solutions, perform full business process mapping, migrate data from existing systems, and then build a model to support ongoing business innovation.
- We know how to translate existing capabilities into future requirements and solution design— and help clients become more agile.
- Our professionals are focused on, providing a full spectrum of services—from big- picture planning and consulting to hands-on technology implementation. And we can help you with challenges, including category sourcing, tax calculation, supplier risk management, change management, and operating model transformation
Potential Benefits:
- Transform overall spend management
- Collaborate seamlessly with suppliers—through automation, rapid sharing of information, and simplified transactions
- Streamline procurement tasks by giving workers an easy-to-use interface, a connected platform, and actionable insights
- Ensure policy compliance by enforcing procurement purchasing policies
- Reduce TCO through automation, shared services, lower data center costs, reduced needs for end-user support
- Scale rapidly to meet the growth of your procurement function
Operations
The right strategy and transformation approach can prepare core business operations to grow, embrace the digital agenda, maximize operational efficiency, and optimize capital assets.
Our Operations Transformation services help clients to reimagine and reconfigure the inner workings of their organization, enabling them to deliver on their challenging corporate strategy, identify and capture new growth opportunities, and to surpass their business objectives.
Our professionals’ deep sector knowledge, operational, and technical expertise enables us to transform our clients’ businesses through their operations–empowering the adoption of cognitive, digital and cloud-based technologies, reducing costs, and maximizing operational efficiency–staying ahead of their customers’ and markets’ ever-shifting expectations, and driving growth.
Let our industry-leading strategic thinking, operational and technological capabilities ease you through the design, implementation, and on-going deployment of sector-specific programs and innovative solutions that are right for your business–today and tomorrow.
The Fourth Industrial Revolution is driven by the convergence of computing, data and AI. It is totally transforming the nature of business operations and the role of operations leaders, across industries. Those ready to take advantage of these changes will lead the revolution, not be driven by it.
Robotic Process Automation (RPA) offers great potential for businesses to get smarter and more efficient. Successful organizations will be those who embrace the change associated with this innovation and refocus their workforce to maximize the value from this initiative.
We’ll ensure that you focus on the opportunities that maximize competitive advantage and strengthen the connection between operations and strategy.
Procurement Managing Change and implementation
Change isn’t just constant, it’s intensifying—in frequency and importance. The ability to continuously change, at speed and at scale, is now essential to high performance. We combine our deep expertise with state-of-the-art tools and training to provide you with everything you need to master change continuously.
How we help:
Our experts can suggest a fast and effective tool/means/process that measures your organization’s ability to change and benchmarks you against best-in-class companies.
The primary focus is on anticipating and responding to risk and providing the right coaching to keep your change efforts on track.
Unleash the power of your people with our unique Co-creation and Team Collaboration program. It’s a highly effective way to generate the ideas and insights that fuel growth.
Our Capability Building experience provides customized learning experiences led by Bain experts who combine deep domain knowledge with real-world perspectives.
We provide the expertise, tools, and materials you need to align your leadership on a shared vision of what the future can be and mobilize the organization to achieve it.
We enable leaders to become more inspirational, managers more capable, front-line employees more responsive to customer needs and organizations better-equipped to meet a range of talent needs.
Mergers and Acquisitions
Our M&A professionals have been serving corporations, enterprises and private equity investors for more than 30 years. Our breadth of experience and industry insight enables us to deliver value-added services, from strategy and execution through integration and divestiture.
The ability to anticipate and adapt is absolutely essential but it requires new levels of innovation—in data, in analytics, in the cloud, and in every phase of the deal and beyond. This is where we help dealmakers get the insights they need at every step, faster, and we help make sure you’re prepared to move at a moment’s notice. Our M&A services team has the depth of resources and breadth of capabilities to bring you the unique combination of skills your deal requires—experienced specialists in business intelligence, buy & sell side, finance, human capital, risk management, valuation, industry, and many other areas of specialization. We deliver these services with a risk-intelligent, integrated approach, anywhere in the world you need us—and we are always working toward the outcomes you envision for your deal.
Our M&A advisory experts can help you every step of the way to:
- Improve your odds of success by sharpening your M&A strategy and objectives, developing your M&A team and capabilities, and building a repeatable process.
- Execute due diligence with a fact-based, rigorously quantified assessment that helps you spot synergies others miss and prepare for integration long before the deal is signed.
- Capture maximum value from corporate acquisitions with a tested approach to integration that mitigates the many risks that can undercut a deal’s anticipated synergies.
- Attain the highest possible return from divestitures by preparing the asset for sale, running a low-risk carve-out program and shaping the remaining business to thrive post-transaction. We can also help you maximize the value of spin-offs and joint ventures and alliances.
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